Business process management heuristics in IT service management: a case study for incident management
Crossref DOI link: https://doi.org/10.1007/s10588-021-09331-2
Published Online: 2021-05-06
Published Print: 2021-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Pereira, Rúben
de Vasconcelos, José Braga https://orcid.org/0000-0001-7580-1281
Rocha, Álvaro
Bianchi, Isaías Scalabrin
Text and Data Mining valid from 2021-05-06
Version of Record valid from 2021-05-06
Article History
Accepted: 23 April 2021
First Online: 6 May 2021