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Article History

Received: 3 February 2020

Accepted: 21 May 2020

First Online: 10 July 2020

Compliance with ethical standards

:

: This study was self-sponsored and authors did not receive any financial aid/grand from any organization for this study.

: Authors declare that there is no competing interests of any of the authors of this manuscript (neither financial nor non-financial). Although Dr. Muhammad Nauman Habib and Ms. Uzma Khalil are currently employed in the City University of Science and Information Technology (the organization under discussion in this study), however, this study will not affect their relationship with the university nor will give them any benefit/harm. Therefore, authors declare that there are no competing interests of any of the authors.

: The datasets generated and/or analysed during the current study are not publicly available because data was collected through interview and secondary data was collected from the IT Section in the form of reports (Excel format) but are available from the corresponding author on reasonable request. Not applicable.

: Not Applicable.