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Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

Crossref DOI link: https://doi.org/10.1007/s10660-018-9301-3

Published Online: 2018-04-03

Published Print: 2019-09

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Zhou, Ronggang

Wang, Xiaorui

Shi, Yuhan

Zhang, Renqian

Zhang, Leyuan

Guo, Haiyan
Funding

Funding for this research was provided by:

National Natural Science Foundation of China (71571006)

National Natural Science Foundation of China (31271100)
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Article History

First Online: 3 April 2018