Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting
Crossref DOI link: https://doi.org/10.1007/s10660-018-9301-3
Published Online: 2018-04-03
Published Print: 2019-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Zhou, Ronggang
Wang, Xiaorui
Shi, Yuhan
Zhang, Renqian
Zhang, Leyuan
Guo, Haiyan
Funding for this research was provided by:
National Natural Science Foundation of China (71571006, 31271100)
Text and Data Mining valid from 2018-04-03
Article History
First Online: 3 April 2018