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What drives customer loyalty in a pandemic? Semantic analysis of grocery retailers

Crossref DOI link: https://doi.org/10.1007/s10660-024-09857-y

Published Online: 2024-05-23

Published Print: 2025-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Kuikka, Anna https://orcid.org/0000-0002-9195-8091
Hallikainen, Heli https://orcid.org/0000-0002-6908-2898
Tuominen, Sasu https://orcid.org/0000-0001-5908-573X
Laukkanen, Tommi https://orcid.org/0000-0002-6353-2835
Funding

Funding for this research was provided by:

University of Eastern Finland
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Text and Data Mining valid from 2024-05-23

Version of Record valid from 2024-05-23
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Article History

Accepted: 17 April 2024

First Online: 23 May 2024