Keep the conversations going: engagement-based customer segmentation on online social service platforms
Crossref DOI link: https://doi.org/10.1007/s10796-016-9719-x
Published Online: 2016-11-12
Published Print: 2018-04
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Trivedi, Nripesh
Asamoah, Daniel Adomako
Doran, Derek
License valid from 2016-11-12