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“Don’t Neglect the User!” – Identifying Types of Human-Chatbot Interactions and their Associated Characteristics

Crossref DOI link: https://doi.org/10.1007/s10796-021-10212-x

Published Online: 2021-12-10

Published Print: 2022-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Nguyen, Thai Ha https://orcid.org/0000-0002-0614-0667
Waizenegger, Lena https://orcid.org/0000-0002-2975-4135
Techatassanasoontorn, Angsana A. https://orcid.org/0000-0002-4942-0802
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Text and Data Mining valid from 2021-12-10

Version of Record valid from 2021-12-10
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Article History

Accepted: 27 September 2021

First Online: 10 December 2021