Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?
Crossref DOI link: https://doi.org/10.1007/s10799-022-00367-7
Published Online: 2022-06-01
Published Print: 2023-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Wan, Yan
Zhang, Yifan http://orcid.org/0000-0003-1404-2992
Wang, Fengting
Yuan, Yufei
Funding for this research was provided by:
National Natural Science Foundation of China (71874018, 71942003, 71471019)
BUPT Excellent Ph.D. Students Foundation (CX2020227)
Text and Data Mining valid from 2022-06-01
Version of Record valid from 2022-06-01
Article History
Accepted: 14 May 2022
First Online: 1 June 2022