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Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?

Published Online: 2022-06-01

Published Print: 2023-03

Authors

Wan, Yan

Zhang, Yifan https://orcid.org/0000-0003-1404-2992
Wang, Fengting

Yuan, Yufei
Funding

Funding for this research was provided by:

National Natural Science Foundation of China (71874018)

National Natural Science Foundation of China (71942003)

National Natural Science Foundation of China (71471019)

BUPT Excellent Ph.D. Students Foundation (CX2020227)
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Text and Data Mining valid from 2022-06-01

Version of Record valid from 2022-06-01
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Article History

Accepted: 14 May 2022

First Online: 1 June 2022

Document is current