Joint chance-constrained staffing optimization in multi-skill call centers
Crossref DOI link: https://doi.org/10.1007/s10878-021-00830-1
Published Online: 2022-01-08
Published Print: 2022-08
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Dam, Tien Thanh
Ta, Thuy Anh https://orcid.org/0000-0002-4849-6143
Mai, Tien
Text and Data Mining valid from 2022-01-08
Version of Record valid from 2022-01-08
Article History
Accepted: 29 October 2021
First Online: 8 January 2022