Management customer complaints and performance: banks, be careful!
Crossref DOI link: https://doi.org/10.1007/s10997-021-09616-3
Published Online: 2022-01-22
Published Print: 2023-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Cotugno, Matteo http://orcid.org/0000-0001-6295-1037
Stefanelli, Valeria
Text and Data Mining valid from 2022-01-22
Version of Record valid from 2022-01-22
Article History
Accepted: 10 December 2021
First Online: 22 January 2022