Emotional intelligence and service quality: a meta-analysis with initial evidence on cross-cultural factors and future research directions
Crossref DOI link: https://doi.org/10.1007/s11002-019-09495-7
Published Online: 2019-08-15
Published Print: 2019-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Miao, Chao
Barone, Michael J.
Qian, Shanshan
Humphrey, Ronald H.
Text and Data Mining valid from 2019-08-15
Version of Record valid from 2019-08-15
Article History
First Online: 15 August 2019