Strengthening the satisfaction loyalty link: the role of relational switching costs
Crossref DOI link: https://doi.org/10.1007/s11002-021-09590-8
Published Online: 2021-08-27
Published Print: 2022-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Evanschitzky, Heiner https://orcid.org/0000-0003-1013-7679
Stan, Valentina
Nagengast, Liane
Text and Data Mining valid from 2021-08-27
Version of Record valid from 2021-08-27
Article History
Accepted: 20 July 2021
First Online: 27 August 2021