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Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters

Crossref DOI link: https://doi.org/10.1007/s11002-021-09611-6

Published Online: 2022-01-22

Published Print: 2023-03

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Arsenovic, Jasenko https://orcid.org/0000-0003-0582-3324
Edvardsson, Bo https://orcid.org/0000-0003-2705-0836
Otterbring, Tobias https://orcid.org/0000-0002-0283-8777
Tronvoll, Bård https://orcid.org/0000-0002-5605-9285
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Text and Data Mining valid from 2022-01-22

Version of Record valid from 2022-01-22
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Article History

Accepted: 22 December 2021

First Online: 22 January 2022