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Who gets a reply? Modeling managerial responses to online reviews across industries

Crossref DOI link: https://doi.org/10.1007/s11002-026-09813-w

Published Online: 2026-02-06

Published Print: 2026-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Khoushinsky, Lavy https://orcid.org/0000-0003-0572-8706
Kokotov, Arseny https://orcid.org/0009-0008-5382-0666
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Text and Data Mining valid from 2026-02-06

Version of Record valid from 2026-02-06
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Article History

Received: 1 May 2025

Accepted: 2 February 2026

First Online: 6 February 2026

Declarations

:

: The authors declare no competing interests.