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A survey on providing customer and public administration based services using AI: chatbot

Crossref DOI link: https://doi.org/10.1007/s11042-021-11458-y

Published Online: 2022-01-03

Published Print: 2022-07

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Nirala, Krishna Kumar

Singh, Nikhil Kumar https://orcid.org/0000-0002-8668-1569
Purani, Vinay Shivshanker
License Information

Text and Data Mining valid from 2022-01-03

Version of Record valid from 2022-01-03
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Article History

Received: 3 November 2020

Revised: 26 June 2021

Accepted: 19 August 2021

First Online: 3 January 2022