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Call center data analysis and model validation

Crossref DOI link: https://doi.org/10.1007/s11134-025-09935-4

Published Online: 2025-02-09

Published Print: 2025-03

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Koole, Ger https://orcid.org/0000-0003-1776-8369
Li, Siqiao

Ding, Sihan
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Text and Data Mining valid from 2025-02-09

Version of Record valid from 2025-02-09
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Article History

Received: 1 March 2024

Revised: 14 October 2024

Accepted: 10 January 2025

First Online: 9 February 2025