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Measuring service quality at an online university: using PLS-SEM with archival data

Crossref DOI link: https://doi.org/10.1007/s11233-021-09071-7

Published Online: 2021-06-16

Published Print: 2021-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Schijns, Jos M. C. https://orcid.org/0000-0002-4027-7739
License Information

Text and Data Mining valid from 2021-06-01

Version of Record valid from 2021-06-16
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Article History

Received: 8 December 2020

Accepted: 28 May 2021

First Online: 16 June 2021

Declarations

:

: Not applicable