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Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam

Crossref DOI link: https://doi.org/10.1007/s11235-018-0514-5

Published Online: 2018-10-13

Published Print: 2019-05

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Hussain, Syed Abou Iltaf https://orcid.org/0000-0002-5157-0607
Baruah, Debasish

Dutta, Bapi

Mandal, Uttam Kumar

Mondal, Sankar Prasad

Nath, Thuleswar
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Article History

First Online: 13 October 2018

Compliance with ethical standards

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: The study is taken up as a project for partial fulfillment of Masters of Engineering degree from Jorhat Engineering College, Jorhat, Assam, India. The project is neither partially nor completely funded by any government or private institute to the best of knowledge of the authors.