Estimating cross-training call center capacity through simulation
Crossref DOI link: https://doi.org/10.1007/s11518-015-5286-9
Published Online: 2016-12-20
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Munoz, David A.
Bastian, Nathaniel D.
Text and Data Mining valid from 2016-12-01
