Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses
Crossref DOI link: https://doi.org/10.1007/s11628-015-0290-1
Published Online: 2015-08-15
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Song, Bomi
Lee, Changyong
Yoon, Byungun
Park, Yongtae
Text and Data Mining valid from 2015-08-15