Can complaint-handling efforts promote customer engagement?
Crossref DOI link: https://doi.org/10.1007/s11628-015-0295-9
Published Online: 2015-09-05
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Cambra-Fierro, Jesús
Melero-Polo, Iguácel
Javier Sese, F.
Text and Data Mining valid from 2015-09-05