How to boost frontline employee service recovery performance: the role of cultural intelligence
Crossref DOI link: https://doi.org/10.1007/s11628-019-00396-3
Published Online: 2019-01-09
Published Print: 2019-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Costers, Annelies http://orcid.org/0000-0001-8560-6367
Van Vaerenbergh, Yves
Van den Broeck, Anja
Funding for this research was provided by:
Research Foundation ? Flanders (1S 151556 16N)
Text and Data Mining valid from 2019-01-09
Article History
Received: 26 October 2017
Accepted: 5 January 2019
First Online: 9 January 2019