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Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

Published Online: 2023-02-06

Published Print: 2023-03

Authors

Bigne, Enrique https://orcid.org/0000-0002-6529-7605
Ruiz, Carla

Perez-Cabañero, Carmen

Cuenca, Antonio
Funding

Funding for this research was provided by:

Ministerio de Ciencia, Innovación y Universidades (PID2019-111195RB-I00/ AEI / 10.13039/501100011033, PID2019-111195RB-I00/ AEI / 10.13039/501100011033)

Universitat de Valencia
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Text and Data Mining valid from 2023-02-06

Version of Record valid from 2023-02-06
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Article History

Received: 11 January 2022

Accepted: 23 January 2023

First Online: 6 February 2023

Document is current