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Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response

Crossref DOI link: https://doi.org/10.1007/s11628-023-00544-w

Published Online: 2023-09-27

Published Print: 2023-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

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