Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication
Crossref DOI link: https://doi.org/10.1007/s11628-024-00568-w
Published Online: 2024-07-18
Published Print: 2024-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kim, Sooyun
Choi, Sunmee https://orcid.org/0000-0001-8213-9951
Verma, Rohit
Text and Data Mining valid from 2024-07-18
Version of Record valid from 2024-07-18
Article History
Received: 17 November 2023
Accepted: 4 July 2024
First Online: 18 July 2024