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Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention

Published Online: 2025-12-05

Published Print: 2025-12

Authors

Jeon, Ji-Yong

Hong, Suk-Ki

Lee, Hong-Hee

Park, So Ra
License Information

Text and Data Mining valid from 2025-12-01

Version of Record valid from 2025-12-01
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Article History

Received: 11 October 2025

Accepted: 28 November 2025

First Online: 5 December 2025

Declarations

:

: No potential conflict of interests was reported by the authors.

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