Walking a tightrope: the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
Crossref DOI link: https://doi.org/10.1007/s11747-014-0395-4
Published Online: 2014-06-17
Published Print: 2015-07
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Sleep, Stefan
Bharadwaj, Sundar
Lam, Son K.
Text and Data Mining valid from 2014-06-17
