Don’t try harder: using customer inoculation to build resistance against service failures
Crossref DOI link: https://doi.org/10.1007/s11747-014-0398-1
Published Online: 2014-08-13
Published Print: 2015-07
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Mikolon, Sven
Quaiser, Benjamin
Wieseke, Jan
Text and Data Mining valid from 2014-08-13