Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions
Crossref DOI link: https://doi.org/10.1007/s11747-015-0466-1
Published Online: 2015-11-21
Published Print: 2016-11
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Wan, Echo Wen
Chan, Kimmy Wa
Chen, Rocky Peng
Funding for this research was provided by:
Hong Kong SAR General Research Grant (755511, POLYU-B-Q36V)
Text and Data Mining valid from 2015-11-21