Frontline employees’ nonverbal cues in service encounters: a double-edged sword
Crossref DOI link: https://doi.org/10.1007/s11747-016-0479-4
Published Online: 2016-04-29
Published Print: 2017-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Lim, Elison Ai Ching
Lee, Yih Hwai
Foo, Maw-Der
Funding for this research was provided by:
Nanyang Technological University
Text and Data Mining valid from 2016-04-29