The trajectory of customer loyalty: an empirical test of Dick and Basu’s loyalty framework
Crossref DOI link: https://doi.org/10.1007/s11747-016-0493-6
Published Online: 2016-09-13
Published Print: 2017-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Ngobo, Paul Valentin
License valid from 2016-09-13