The role of climate: implications for service employee engagement and customer service performance
Crossref DOI link: https://doi.org/10.1007/s11747-017-0526-9
Published Online: 2017-03-18
Published Print: 2017-05
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Menguc, Bulent http://orcid.org/0000-0002-4116-3047
Auh, Seigyoung
Yeniaras, Volkan
Katsikeas, Constantine S.
License valid from 2017-03-18