Cost-effective service excellence
Crossref DOI link: https://doi.org/10.1007/s11747-017-0560-7
Published Online: 2017-08-23
Published Print: 2018-01
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Wirtz, Jochen
Zeithaml, Valarie
Funding for this research was provided by:
Ministry of Education - Singapore (R-316-000-108-112)
License valid from 2017-08-23