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How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses

Crossref DOI link: https://doi.org/10.1007/s11747-018-0597-2

Published Online: 2018-07-30

Published Print: 2018-11

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Grégoire, Yany https://orcid.org/0000-0001-6939-4798
Ghadami, Fateme

Laporte, Sandra

Sénécal, Sylvain

Larocque, Denis
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Text and Data Mining valid from 2018-07-30
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Article History

Received: 5 August 2016

Accepted: 17 July 2018

First Online: 30 July 2018