Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Crossref DOI link: https://doi.org/10.1007/s11747-019-00655-9
Published Online: 2019-05-18
Published Print: 2019-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Wolter, Jeremy S. http://orcid.org/0000-0003-3958-4683
Bock, Dora
Mackey, Jeremy
Xu, Pei
Smith, Jeffery S.
Text and Data Mining valid from 2019-05-18
Version of Record valid from 2019-05-18
Article History
Received: 13 December 2017
Accepted: 17 April 2019
First Online: 18 May 2019