Gremler, Dwayne D. http://orcid.org/0000-0002-2561-8101
Van Vaerenbergh, Yves
Brüggen, Elisabeth C.
Gwinner, Kevin P.
Funding for this research was provided by:
Arizona State University Center for Services Leadership (Leading Edge Service Research Award)
Article History
Received: 6 August 2018
Accepted: 26 September 2019
First Online: 29 October 2019