Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
Crossref DOI link: https://doi.org/10.1007/s11747-020-00762-y
Published Online: 2021-01-06
Published Print: 2021-07
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Blut, Markus http://orcid.org/0000-0003-0436-6846
Wang, Cheng
Wünderlich, Nancy V.
Brock, Christian
Funding for this research was provided by:
University of Durham
Text and Data Mining valid from 2021-01-06
Version of Record valid from 2021-01-06
Article History
Received: 6 June 2020
Accepted: 1 December 2020
First Online: 6 January 2021