Document is current

Any future updates will be listed below

Correction: Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance

Crossref DOI link: https://doi.org/10.1007/s11747-024-01019-8

Published Online: 2024-03-25

Update policy: https://doi.org/10.1007/springer_crossmark_policy

About CrossMark