Don’t give me just positive feedback: How positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior
Crossref DOI link: https://doi.org/10.1007/s11747-024-01032-x
Published Online: 2024-07-05
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Menguc, Bulent http://orcid.org/0000-0002-4116-3047
Auh, Seigyoung
Ang, Dionysius
Uray, Nimet
Text and Data Mining valid from 2024-07-05
Version of Record valid from 2024-07-05
Article History
Received: 10 May 2023
Accepted: 30 May 2024
First Online: 5 July 2024
Declarations
:
: The authors declare that they have no conflict of interest.