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Customer satisfaction: A multi-level framework

Crossref DOI link: https://doi.org/10.1007/s11747-026-01175-z

Published Online: 2026-07-18

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Mittal, Vikas

Singh, Sonam

Malshe, Ashwin https://orcid.org/0000-0002-3429-4268
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Text and Data Mining valid from 2026-07-18

Version of Record valid from 2026-07-18
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Article History

Received: 23 September 2025

Accepted: 10 June 2026

First Online: 18 July 2026

Declarations

Ethical approval: Not Applicable.

Competing interests: Not Applicable.