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Service profit chain: a systematic literature review on expansions and modifications towards innovative service processes development

Crossref DOI link: https://doi.org/10.1007/s11846-025-00959-x

Published Online: 2025-11-25

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Kanellopoulou, Filio

Giovanis, Apostolos

Athanasopoulou, Pinelopi

Christofi, Michael https://orcid.org/0000-0002-7457-2701
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Text and Data Mining valid from 2025-11-25

Version of Record valid from 2025-11-25
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Article History

Received: 4 November 2024

Accepted: 1 November 2025

First Online: 25 November 2025