Product quality vs service quality in the mobile industry: Is there a dominant driver of customer intention to switch providers?
Crossref DOI link: https://doi.org/10.1007/s12063-014-0093-x
Published Online: 2014-10-17
Published Print: 2014-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Peng, Xianghui
Scott, Rebecca
Prybutok, Victor
Sidorova, Anna
Text and Data Mining valid from 2014-10-17