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Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions

Published Online: 2023-02-04

Published Print: 2024-01

Authors

Ayyildiz, Tugrul

Ayyildiz, Ahu Yazici

Koc, Erdogan https://orcid.org/0000-0003-3183-2574
License Information

Text and Data Mining valid from 2023-02-04

Version of Record valid from 2023-02-04
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Article History

Accepted: 19 January 2023

First Online: 4 February 2023

Declarations

:

: The research in this study has been found appropriate and it has been accepted by the Aydin Adnan Menderes University, Social Sciences, and Humanities Ethics Committee.

: All participants' consent has been received prior to taking part in the study.

: Authors state that there is no conflict of interest.

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