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A ‘thanks’ from customers energizes employees to service with smile: the roles of work meaningfulness and work role salience

Published Online: 2025-05-07

Published Print: 2025-06

Authors

Zhang, Yannan

Zhu, Yanghao https://orcid.org/0000-0003-1606-6402
Qiang, Yanxi

Huang, Zejie
Funding

Funding for this research was provided by:

National Natural Science Foundation of China (723B2007)

National Natural Science Foundation of China (72132001)
License Information

Text and Data Mining valid from 2025-05-07

Version of Record valid from 2025-05-07
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Article History

Accepted: 29 April 2025

First Online: 7 May 2025

Declarations

: Research involving human participants, participants have signed informed consent.

: During the preparation of this work the author(s) not used AI tools such as ChatGPT.

: There are no relevant financial or non-financial competing interests to report.

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