Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America
Crossref DOI link: https://doi.org/10.1007/s12208-018-0210-x
Published Online: 2018-10-27
Published Print: 2018-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Burnham, Thomas A. http://orcid.org/0000-0001-9459-2665
Wong, Jeffrey A.
Text and Data Mining valid from 2018-10-27
Article History
Received: 20 December 2017
Accepted: 8 October 2018
First Online: 27 October 2018