Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors
Crossref DOI link: https://doi.org/10.1007/s12469-014-0096-x
Published Online: 2014-11-25
Published Print: 2015-07
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Eboli, Laura
Mazzulla, Gabriella
Text and Data Mining valid from 2014-11-25