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How affordances of chatbots cross the chasm between social and traditional enterprise systems

Crossref DOI link: https://doi.org/10.1007/s12525-019-00359-6

Published Online: 2019-08-08

Published Print: 2020-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Stoeckli, Emanuel https://orcid.org/0000-0001-5998-9018
Dremel, Christian

Uebernickel, Falk

Brenner, Walter
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Text and Data Mining valid from 2019-08-08

Version of Record valid from 2019-08-08
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Article History

Received: 25 March 2018

Accepted: 11 July 2019

First Online: 8 August 2019