Crossmark

AI-based chatbots in customer service and their effects on user compliance

Crossref DOI link: https://doi.org/10.1007/s12525-020-00414-7

Published Online: 2020-03-17

Published Print: 2021-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Adam, Martin https://orcid.org/0000-0001-9369-7203
Wessel, Michael https://orcid.org/0000-0002-2611-9689
Benlian, Alexander https://orcid.org/0000-0002-7294-3097
Funding

Funding for this research was provided by:

Technische Universität Darmstadt
License Information

Text and Data Mining valid from 2020-03-17

Version of Record valid from 2020-03-17
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Article History

Received: 18 July 2019

Accepted: 12 February 2020

First Online: 17 March 2020