Human-machine collaboration in online customer service – a long-term feedback-based approach
Crossref DOI link: https://doi.org/10.1007/s12525-020-00420-9
Published Online: 2020-05-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Graef, Roland
Klier, Mathias
Kluge, Kilian
Zolitschka, Jan Felix
Funding for this research was provided by:
Universität Ulm
Text and Data Mining valid from 2020-05-06
Version of Record valid from 2020-05-06
Article History
Received: 1 May 2019
Accepted: 2 April 2020
First Online: 6 May 2020