Crossmark

Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions

Published Online: 2022-10-24

Published Print: 2022-12

Authors

Zhang, Tao

Feng, Chao http://orcid.org/0000-0003-0288-2759
Chen, Hui

Xian, Junjie
Funding

Funding for this research was provided by:

Social Science Foundation of Shaanxi Province (2021R045)

National Natural Science Foundation of China (72102107)

Fundamental Research Funds for the Central Universities (NR2021006)

Talent Research Start-up Foundation of Nanjing University of Aeronautics and Astronautics (1009-YAH21065)

Talent Research Start-up Foundation of Nanjing Normal University (184080H202A169)
License Information

Text and Data Mining valid from 2022-10-24

Version of Record valid from 2022-10-24
More Information

Article History

Received: 14 June 2022

Accepted: 15 September 2022

First Online: 24 October 2022

Document is current