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Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention

Crossref DOI link: https://doi.org/10.1007/s12525-022-00613-4

Published Online: 2023-01-19

Published Print: 2022-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Meyer, Nika http://orcid.org/0000-0002-0359-5287
Schwede, Melanie http://orcid.org/0000-0002-8187-9226
Hammerschmidt, Maik http://orcid.org/0000-0003-1921-2532
Weiger, Welf Hermann http://orcid.org/0000-0003-4346-3681
Funding

Funding for this research was provided by:

Georg-August-Universität Göttingen
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Text and Data Mining valid from 2022-12-01

Version of Record valid from 2023-01-19
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Article History

Received: 27 April 2022

Accepted: 27 October 2022

First Online: 19 January 2023